Frequently Asked Questions

How can I track my order?
When your order is dispatched and tracking is available, you will receive the tracking information. It may take some time for the first tracking updates to appear after the shipping label is created.

How long does delivery take?
Standard Tracked Shipping normally has an estimated delivery time of 7 to 15 business days. Delivery times may vary depending on the destination, carrier, supplier, public holidays or other logistical circumstances.

How much does shipping cost?
Standard tracked shipping costs €3.49 for orders below €39.99. For orders worth €39.99 or more, standard shipping is free. The final amount is always shown before payment.

Which countries do you deliver to?
We currently deliver to Portugal, France, Belgium, the Netherlands and Ireland. Available destinations are confirmed at checkout.

Do products come directly from BRILHAH?
BRILHAH may work with suppliers and logistics partners that ship certain products directly to the customer. Commercial management of the order, customer support and problem resolution remain the responsibility of BRILHAH.

Can I return a product?
Yes. For distance purchases, consumers generally have 14 days to exercise their legal right of withdrawal, subject to the exceptions provided by law. In addition, BRILHAH offers an additional commercial return policy of up to 30 days after receipt, under the conditions stated in the Returns and Refunds Policy.

Who pays the return shipping costs?
When a return is due to a change of mind, a size selected by the customer or another reason not attributable to the product or BRILHAH, the direct return costs are paid by the customer. If the product is defective, damaged, incorrect or non-conforming, the legal remedies apply at no cost to the consumer.

What should I do if I receive a damaged or incorrect product?
Contact us at brilhahiashop@gmail.com and, if possible, send photos of the item, packaging and shipping label, together with the order number. We will review the situation and indicate the appropriate solution.

Can I exchange the size or colour?
Direct exchanges are not guaranteed. Depending on availability, you may need to return the item, receive a refund and place a new order.

Which payment methods are available?
Available payment methods are shown at checkout and may vary depending on the country, currency and store configuration.

Are my payments secure?
Checkout is processed through Shopify’s infrastructure and the relevant payment providers.

Can I cancel an order?
If you want to cancel or change an order, contact us as soon as possible. We will try to make the change while the order has not yet been processed or dispatched.

How can I contact BRILHAH?
Email: brilhahiashop@gmail.com

BRILHAH contact:
Email: brilhahiashop@gmail.com
Phone: 920 309 070
WhatsApp: Chat with us