TERMS AND CONDITIONS OF SALE AND USE — BRILHAH

Last updated: 2 September 2026

These Terms and Conditions govern the use of the BRILHAH online store and purchases made through it.

Use of the store and placing orders do not limit any mandatory rights granted to consumers by applicable Portuguese or European law.

1. SELLER IDENTIFICATION

Trading name: BRILHAH

Business owner:

André Luís Correia de Bettencourt Gaspar

Business form:

Business activity carried on as a sole trader

Tax Identification Number (NIF):

247546348

Address:

Rua das Alminhas, n.º 17

3505-471 Viseu

Freguesia de Rio de Loba

Portugal

Email:

brilhahiashop@gmail.com

Telephone / WhatsApp:

+351 920 309 070

VAT regime:

Exemption under Article 53 of the Portuguese VAT Code for transactions covered by that regime.

2. PURPOSE

BRILHAH sells fashion items, footwear, accessories and other categories that may be added in the future through its online store.

Purchases are made remotely through the Shopify platform.

3. PRODUCTS AND INFORMATION

BRILHAH aims to present the essential characteristics of products clearly and accurately, including where applicable:

– description;

– images;

– colours;

– sizes;

– composition;

– price;

– availability;

– delivery information.

Images are intended to represent the products sold as faithfully as possible.

Minor colour differences may result from photographic lighting, screen settings, device resolution or normal manufacturing tolerances, provided such differences do not materially alter the agreed characteristics.

4. SIZES

Where a size guide is available, we recommend consulting it before purchase.

The customer should select the desired variant based on the information provided.

Measurements may be subject to small manufacturing tolerances.

5. PRICES AND VAT

The prices applicable are those displayed at the time of ordering, except in the case of an obvious error.

For transactions covered by the Article 53 VAT exemption regime, BRILHAH does not charge VAT to the customer.

Shipping charges and any other costs to be borne by the consumer are shown before the purchase is completed.

Subsequent price changes do not affect orders that have already been validly confirmed.

6. PROMOTIONS

BRILHAH may offer promotions, discounts, promotional codes and special campaigns.

These may be subject to a time limit, specific products or markets, a minimum quantity or other conditions stated in the campaign.

Unless otherwise indicated, different promotions may not be combined.

7. PLACING AN ORDER

To make a purchase, the customer must:

– select the desired products;

– select the applicable size, colour or other variants;

– add the products to the basket;

– provide the necessary information;

– select the delivery method;

– select the payment method;

– confirm the order.

Before completing the purchase, the customer should check the products, variants, quantities, name, address, email and telephone details provided.

8. CONFIRMATION

After the order is completed, a confirmation will be sent using the contact details provided by the customer.

If an error is identified in the order details, the customer should contact BRILHAH as soon as possible.

9. AVAILABILITY

Product availability may depend on suppliers and logistics partners.

If, exceptionally, a product becomes unavailable after purchase, BRILHAH will inform the customer and provide an appropriate solution, including a refund where legally due.

No substitution with a different product will be made without the customer's agreement.

10. SUPPLIERS AND FULFILMENT

BRILHAH may use suppliers and logistics partners to prepare and dispatch certain products directly to the customer.

This fulfilment or dropshipping model does not alter the contract concluded with BRILHAH.

BRILHAH remains responsible to the consumer for complying with the legal obligations applicable to the sale.

11. PAYMENT

Payments are made using the methods available at checkout.

Processing may be carried out by specialised third-party payment providers.

Where payment is processed directly by those providers, BRILHAH does not need to store the complete card details used.

12. DELIVERY

Available markets, shipping charges, estimated times and tracking conditions are set out in the Shipping Policy and, where applicable, are shown before the order is completed.

Delivery times shown are estimates unless a specific period has been expressly agreed.

The use of suppliers, carriers or logistics partners does not remove the consumer's legal rights against BRILHAH.

13. TRACKING

Where a shipment includes tracking, the relevant information will be communicated as soon as it becomes available.

After dispatch, the carrier's system may take some time to display the first movement.

14. RIGHT OF WITHDRAWAL

For distance contracts, consumers generally have 14 calendar days from receipt of the goods to notify us that they wish to withdraw from the contract without giving a reason, subject to applicable legal exceptions.

Notice may be sent to:

brilhahiashop@gmail.com

After notifying the decision, the consumer must return the goods within the applicable legal period.

Detailed rules are set out in the Returns and Refunds Policy.

15. BRILHAH 30-DAY COMMERCIAL RETURN POLICY

In addition to the statutory 14-day right of withdrawal, BRILHAH offers, as an additional commercial benefit, the possibility of requesting a return up to 30 days after receipt.

Between days 15 and 30, acceptance is subject to the conditions in the Returns and Refunds Policy, including that the product is unused, unwashed, unaltered, undamaged and in a condition suitable for resale.

This commercial policy does not reduce or replace the consumer's statutory rights.

16. RETURN COSTS

Where a return results solely from a change of mind, choice of size, colour or another reason not attributable to the product or BRILHAH, the direct return costs may be borne by the consumer, in accordance with the information provided before purchase.

Where a product is incorrect, damaged, defective or non-conforming, costs and remedies are handled in accordance with applicable law without undue cost to the consumer.

17. REFUNDS

Where a refund is due, it will be made using the same payment method used for the purchase unless a different arrangement is lawfully agreed.

Where the right of withdrawal is validly exercised, the amounts legally due will be refunded, including the cost of the standard delivery method originally selected.

BRILHAH may withhold the refund until the returned goods are received or until the consumer provides evidence that they have been sent, whichever occurs first, where permitted by law.

18. LEGAL GUARANTEE OF CONFORMITY

New movable goods sold to consumers are covered by the applicable legal conformity guarantee, currently 3 years.

In the event of lack of conformity, depending on the requirements of the applicable law, the consumer may have rights to repair, replacement, a proportionate reduction in price or termination of the contract.

BRILHAH's commercial policies never remove or reduce these statutory rights.

19. DAMAGED, INCORRECT OR NON-CONFORMING PRODUCT

If you receive an item that is damaged, incorrect, incomplete or different from what was ordered, contact:

brilhahiashop@gmail.com

Where possible, provide:

– the order number;

– a description of the issue;

– photographs or video;

– a photograph of the packaging and shipping label where relevant.

These items are intended to speed up the review and do not remove any statutory rights.

20. CANCELLATION

If you wish to cancel an order before dispatch, contact us immediately.

BRILHAH will try to stop processing or dispatch where operationally possible.

If the order has already been dispatched, the appropriate return rights and procedures apply.

21. DATA PROTECTION

Personal data processing is governed by BRILHAH's Privacy Policy.

Data are processed only for legitimate purposes such as processing orders, payments, deliveries, customer support, fraud prevention, legal compliance and other purposes described in that policy.

22. MISUSE

The store must not be used for:

– fraud;

– illegal activities;

– unauthorised access;

– introduction of malicious code;

– abusive use of systems;

– infringement of BRILHAH's or third-party rights.

23. INTELLECTUAL PROPERTY

BRILHAH's visual identity, texts, design, marketing content and other original materials are protected under applicable law.

Third-party content remains subject to the rights of its respective owners.

24. COMMUNICATIONS

BRILHAH may send necessary communications relating to:

– orders;

– payments;

– deliveries;

– security;

– returns;

– complaints;

– customer support.

Marketing communications will only be sent where there is an appropriate legal basis.

25. LIABILITY

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.

No provision reduces mandatory consumer rights.

26. COMPLAINTS BOOK

Consumers may submit a complaint through the official Portuguese Electronic Complaints Book.

BRILHAH also provides a dedicated page in the store for access to the Complaints Book.

27. ALTERNATIVE DISPUTE RESOLUTION

In the event of a consumer dispute, the customer should, where possible, first contact:

brilhahiashop@gmail.com

For disputes within its territorial competence, consumers may contact:

CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Polo de Viseu

This is without prejudice to the right to contact competent public authorities or courts.

28. APPLICABLE LAW

Portuguese law and relevant European Union rules apply.

Where the customer is a consumer resident in another country, any mandatory consumer-protection provisions that are legally applicable to that consumer remain protected.

29. CHANGES TO THE TERMS

BRILHAH may update these Terms to reflect legal, tax, technological or operational changes.

Subsequent changes do not remove rights already acquired in relation to earlier orders.

30. CONTACT

BRILHAH

Owner:

André Luís Correia de Bettencourt Gaspar

Tax Identification Number (NIF):

247546348

Address:

Rua das Alminhas, n.º 17

3505-471 Viseu

Freguesia de Rio de Loba

Portugal

Email:

brilhahiashop@gmail.com

Telephone / WhatsApp:

+351 920 309 070